Access key too short? - Guild Wars Forums

mortalplight · Dec 27, 2007, 10:59 PM // 22:59

I received Guild Wars (Game of the Year Edition) for Christmas this year, but only got around to installing it today. Much to my disappointment, as I went to create a new account, it wouldn't take my access key!

The access key card that came inside the case only has fourteen letters in the lower right hand corner while the account creation requires 25 letters. I can't log onto the official website forum for support, and I can't return the game since it's already open. What am I supposed to do?

Neo Nugget · Dec 28, 2007, 12:28 AM // 00:28

Ya sure your looking at the right key?

mortalplight · Dec 28, 2007, 12:43 AM // 00:43

I'm fairly certain it's the right key, considering there aren't any numbers on any of the other pages that came with the game, except for a code for a trial of the game that's in a little pamphlet.

gremlin · Dec 28, 2007, 01:52 AM // 01:52

Wasnt there the usual credit card sized plastic card that you scratch off to reveal the code.

Pretty certain all mine came this way

Covah · Dec 28, 2007, 01:59 AM // 01:59

the CD key should be on the back of the CD case with silver on it that you have to scratch off.

Neo Nugget · Dec 28, 2007, 02:30 AM // 02:30

Worse comes to worse, contact cupport.

www.guildwars.com/support

mortalplight · Dec 28, 2007, 02:44 AM // 02:44

There aren't any codes on the papers in the game case that are longer than fourteen letters. There's one on almost every piece of paper, but none of them seem to be correct.

Neo Nugget · Dec 28, 2007, 02:47 AM // 02:47

Alright, i just looked at my Goty box.
I have a square, black piece of paper that says guildwars:Game of the year edition: access key card, i open it up and it has just the access key in it.

Do you have a black piece of paper that you can open up?

Quote:

Originally Posted by Covah

the CD key should be on the back of the CD case with silver on it that you have to scratch off.

I think that was from the old prophecies case, Goty doesn't have a cd case.

mortalplight · Dec 28, 2007, 02:53 AM // 02:53

EDIT: ...huh? You can open the piece of paper?

EDIT2: Ack... I found it... I am so embarrassed!

Thanks for your help!

Neo Nugget · Dec 28, 2007, 03:08 AM // 03:08

Quote:

Originally Posted by mortalplight

EDIT: ...huh? You can open the piece of paper?

EDIT2: Ack... I found it... I am so embarrassed!

Thanks for your help!

That's what i'm here for

Look forward to seein ya ingame, feel free to pm me

arsie · Dec 28, 2007, 03:16 AM // 03:16

This is probably too late for GW, but I suggest that Anet should put a starburst or bubble in the front of the package that says "Make sure you have the paper thingie in the box" or something.

This seems to be a recurring question here, as retailers handle boxes differently everywhere. Some only have empty boxes on shelves, while others will open the box in front of the customer for him to check the contents.

Considering that the access code is so important, it should be very clear what it is, perhaps as big as the manuscript book, and with big letters saying its important.

Kids and parents who might not be familiar with games buy this stuff. New customers also get confused.

Dec 27, 2007, 10:59 PM // 22:59	#1
mortalplight Pre-Searing Cadet Join Date: Dec 2007 Profession: Me/	Access key too short? I received Guild Wars (Game of the Year Edition) for Christmas this year, but only got around to installing it today. Much to my disappointment, as I went to create a new account, it wouldn't take my access key! The access key card that came inside the case only has fourteen letters in the lower right hand corner while the account creation requires 25 letters. I can't log onto the official website forum for support, and I can't return the game since it's already open. What am I supposed to do?

Dec 28, 2007, 12:28 AM // 00:28	#2
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	Ya sure your looking at the right key? __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Dec 28, 2007, 02:30 AM // 02:30	#6
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	Worse comes to worse, contact cupport. www.guildwars.com/support __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Dec 28, 2007, 02:53 AM // 02:53	#9
mortalplight Pre-Searing Cadet Join Date: Dec 2007 Profession: Me/	EDIT: ...huh? You can open the piece of paper? EDIT2: Ack... I found it... I am so embarrassed! Thanks for your help! Last edited by mortalplight; Dec 28, 2007 at 02:56 AM // 02:56..

Dec 28, 2007, 12:43 AM // 00:43	#3
mortalplight Pre-Searing Cadet Join Date: Dec 2007 Profession: Me/	I'm fairly certain it's the right key, considering there aren't any numbers on any of the other pages that came with the game, except for a code for a trial of the game that's in a little pamphlet.

Dec 28, 2007, 01:52 AM // 01:52	#4
gremlin Furnace Stoker Join Date: Oct 2006 Guild: GWAR Profession: Me/Mo	Wasnt there the usual credit card sized plastic card that you scratch off to reveal the code. Pretty certain all mine came this way

Dec 28, 2007, 01:59 AM // 01:59	#5
Covah Forge Runner Join Date: Aug 2006 Location: Ontario, Canada Guild: Catching Jellyfish With [소N트T ] Profession: Me/Rt	the CD key should be on the back of the CD case with silver on it that you have to scratch off.

Dec 28, 2007, 02:44 AM // 02:44	#7
mortalplight Pre-Searing Cadet Join Date: Dec 2007 Profession: Me/	There aren't any codes on the papers in the game case that are longer than fourteen letters. There's one on almost every piece of paper, but none of them seem to be correct.

Dec 28, 2007, 03:16 AM // 03:16	#11
arsie Wilds Pathfinder Join Date: Jun 2007 Profession: N/	This is probably too late for GW, but I suggest that Anet should put a starburst or bubble in the front of the package that says "Make sure you have the paper thingie in the box" or something. This seems to be a recurring question here, as retailers handle boxes differently everywhere. Some only have empty boxes on shelves, while others will open the box in front of the customer for him to check the contents. Considering that the access code is so important, it should be very clear what it is, perhaps as big as the manuscript book, and with big letters saying its important. Kids and parents who might not be familiar with games buy this stuff. New customers also get confused.